Frequently Asked Questions

What type of products are covered by this policy?

Women's clothing: suits, abayas, evening dresses, sleepwear, and products that may include tailoring or color options.

Does the five-day right apply to all products?

No. This is a commercial advantage of a product that is sound under certain conditions, and exceptions are made for cases outlined in this store's policy due to the nature of the product. Rights regarding defects and non-conformity remain separate.

What if the wrong or damaged product arrives?

Contact customer service immediately with your order number and clear photos. The order will be processed as a non-conformity or defect in accordance with applicable law and policy.

How do I find out the fees and payment methods?

It appears on the checkout page. Current operational payment method: Oman Arab Bank (OAB) / seconds depending on the product or brand.

How do I find out which shipping company to contact?

Current operational carrier: Nol / Ginac / The Rock or the carrier shown at checkout, may change according to region or order type, and the carrier shown in the order shall be the reference.

Is this policy independent of the rest of Sumou stores?

Yes, in terms of the products and operating conditions specific to this store, but it is linked to the basic policy of the Sumou Foundation and is not separate from general legal rights.